Privacy Policy

Zoma Sleep Limited (“Zoma” “us,” “our,” or “we”) created this Privacy Policy in order to ensure the confidence of visitors (“you” or “your”) to www.zomasleep.co.uk (the “Site”), and to demonstrate our commitment to fair information practices and the protection of privacy. At all times we aim to comply with our obligations under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 ("the Data Protection Laws"). For the purposes of the Data Protection Laws, we are data controller for the Personal Data collected by the site. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Data when you visit or otherwise use this Site.

Personal data means any information relating to an identified or identifiable individual (i.e., one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual). We may collect the following types of information from you:

1. Contact Data which includes your name, telephone number, mailing and email addresses,
2. Online Tracking information, which is described below; and
3. Demographic and additional information, which you provide to us by email, or by posting content or completing online forms or surveys.

We collect Personal Data from you when you register on our Site or enter information on our Site, including subscribing to emails and/or newsletters.

We use cookies, web beacons, and other technologies to collect information about your use of the Site. Some of these technologies capture your IP address, browser data and other information about your activity on our Site. Cookies enable us to keep track of your movement from page to page so you do not get asked for the same information you have already provided us. Cookies allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit.

We use information obtained from Online Tracking technologies (including information collected by our third-party service providers) for web and email analytics and for marketing and advertising purposes. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

In order to purchase from the Site, you must provide contact information including your name, billing/shipping address, and telephone as well as financial information (such as credit card number and expiration date). This information is only used for billing purposes and to fill your orders. If we have trouble processing or shipping your order, we will use this information to contact you. All the information you provide will only be used to let us fulfil our contractual obligations with you, including processing your payment and delivering your order. We use Contact Data to contact you when necessary, which may include sending you periodic emails regarding your orders or other products or services. We may also use your information for internal purposes, such as auditing, data analysis, and research to improve our products, services, and customer communications.

We process your Personal Data for our legitimate interests in operating the Site and responding to communications from those who contact us. We use the data to:

• Present our website and its contents to you.
• Provide you with information, products or services that you request from us.
• Personalise your experience (your information helps us to better respond to your individual needs).
• Improve our Website (we continually strive to improve our Website offerings based on the information and feedback we receive from you).
• Improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, or to otherwise protect our rights or those of third parties.
• Comply with applicable laws, regulations, and legal processes.
• Process transactions.
• Administer a contest, promotion, survey or other site feature.
• Provide you with notices about your account, including expiration and renewal notices.
• Send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• In any other way we may describe when you provide the information or for any other purpose with your consent.

In order for us to fulfil our contractual obligations with you, we will share information with third party service providers such as payment portals, e-commerce platforms, customer support software, manufacturing partners and courier firms. Each provider would only be supplied with limited information necessary to perform their specific function and are required by contractual agreements to keep the data secure. We neither sell, nor rent, any of the personal information you provide us to complete your purchase transactions. All information is kept in the strictest of confidence.

Except as otherwise provided in the Terms of Use or this Privacy Policy, we will keep your Contact Data private and secure and will not share it with third parties, unless you choose to post it in a public forum on the Site or unless such disclosure is necessary for compliance with a legal obligation to which we are subject or for the protection of our own legal rights. Your personal information is stored on secure servers that are not accessible by third parties.

Secure Sockets Layer, or SSL, is an encryption technology that provides secure communications over the Internet. It does this by verifying that the server to which you are connected is actually the one it claims to be. It also encrypts all transactions between the parties communicating. Encryption is the scrambling of information as it is transmitted over the Internet to protect your confidentiality. Personal and credit card information passing between your computer and/or mobile device and many of our services is encrypted. This means that while your information is in transit it is scrambled so that only we can reassemble it in its original text format. We use SSL protocol when secure communication with you is necessary.

You must promptly notify us if your username or password is lost, stolen or used without permission. In such an event, we will cancel that account and assign you a new username and password and update our records accordingly.

You have the right to request from us access to and rectification or erasure of personal data or to restriction of processing concerning you, or to object to our processing of the data, as well as the right to data portability. Please contact [email protected] for further information. You also have the right to complain to the Information Commissioner's Office (www.ico.org.uk) about the way we process your personal data.

Your provision of personal data to us is not a contractual or legal requirement. However, if you do not supply your personal data to us, we may not be able to provide an effective service via the Site, nor communicate with you effectively.

Data about your orders and communication with us will be held for 10 years or for as long as we have contractual obligations to honour any warranty claims or other legal obligations regarding record keeping for tax purposes. Website behavioural data will be kept for up to 12 months, after which time we aim to store only aggregated, non-personal data. Data stored in your account can be erased on your request. You can opt-out of any communication from us at any time.

The Site may contain links to other websites and may approve other websites to obtain Online Tracking information from the Site. We are not responsible for the privacy practices or the content of such websites. When you post on the Site, the information that you disclose may become public information. We have no control over its use, and you should exercise caution when deciding to disclose your personal information.

We reserve the right to change, update or modify this Privacy Policy. We will post all privacy policy changes and, if you have an account with us, we will notify you of any material change in our privacy policy. Any such change, update or modification will be effective immediately upon posting on the Site. We will maintain prior versions of our Privacy Policy which will be available for your review.

This Privacy Policy Was Last updated: 31 July 2023