Warranty Information

Zoma mattresses and hybrids come with a full replacement warranty for a period of 10 years. The warranty period begins from the original purchase date of the mattress.

Any time you submit a warranty claim within the 10 year period, we will determine if your Zoma mattress or hybrid will be replaced or repaired due to faulty workmanship or structural defects. While we may cover the cost of a new replacement mattress, the customer may be responsible for labour and shipping costs. This warranty does not include a normal increase in softness of the mattress material or decrease in the recovery characteristic of the foam. These factors do not impact the pressure-relieving qualities of the mattress and normally occur during the breaking in of the mattress and do not imply a defect.

This warranty covers deterioration in the cell structure of the mattress materials that causes the mattress to have a visible indentation greater than 2.5 centimetres. The warranty, however, is voided if the sag is caused by the bed’s foundation or platform. Zoma mattresses and hybrids are designed to be used on a solid wood, non-spring, completely flat foundation, or bed platform. A box spring may only be used with at least an 18-millimetre sheet of moisture-resistant plywood placed over the entire box spring. If you use a slatted base, the slats cannot be spaced more than 75 millimetres apart. Insufficient substitutions for this material, improper foundations, platforms, box springs, or other bases that the mattress is placed on will void your mattress warranty and all other warranties expressed or implied. In the event of a warranty claim, you may be required to fill out a form and answer questions and provide photos of the bed or foundation used underneath your mattress.

All warranties contained in this document will not apply if the mattress, foundation, or cover has been damaged, physically abused, burned, saturated with moisture, cut, or torn. Zoma Sleep reserves the right to refuse any repairs or replacements of any products deemed to be in an unsanitary condition. These warranties are only valid to the original purchaser of the product. If the original purchaser sells, donates, or gives away the product, the new owner takes the product “as is” and “with all faults.” Warranty claims are to be made at the point of purchase directly through the original dealer.

All Zoma bed frames are backed by a 1-year warranty covering fabric, manufacturing, and structural defects. Should your bed demonstrate flaws in the workmanship or material, we will repair or replace it for you free of charge.

For additional information regarding the warranty, please contact Zoma Sleep’s customer service team at 0808 175 6745 or send an email to [email protected].

Proof of purchase is required for all warranty claims.