Frequently asked questions.

What is Zoma?

Zoma is a performance-enhancing sleep system designed for athletes and individuals with demanding lifestyles. In order to feel your best, your body needs time to rest and recover at the end of each day — and the best way to give your body the break it needs is with deep sleep. That’s why we developed a suite of sleep-boosting solutions to provide the slumber you deserve and help you wake up refreshed and revitalised.

Why Did You Start Zoma?

Sleep is the most powerful performance-enhancing tool for the human body. Without deep sleep, your body can’t heal and grow. That results in lower muscle mass, strength, and endurance during workouts and sports.

Not to mention, REM sleep restores your brain the way deep sleep restores your body. Studies show REM sleep improves muscle memory, mental awareness, and skill acquisition — all things athletes need to thrive.

Sleep does more than increase performance, too. It also decreases injuries. Studies show that a lack of sleep is the number one reason athletes get hurt. Athletes who get enough sleep experience 60% fewer injuries and 54% less illness.

Yet many athletes, even at the highest levels, neglect a good night’s rest. A lack of sleep can be a serious drain on performance.

That’s why we started Zoma. Not only do we strive to educate about the powerful benefits of sleep through our blog, but we design and produce mattresses and other bedding accessories to actually enhance recovery and improve sleep quality. Our Zoma mattresses are made with sleep-enhancing materials to keep you sleeping soundly, so you spend more time in deeper sleep stages and make the most of your time spent snoozing.

Join us to be part of the next generation of athletes who use sleep to power peak performance.

How Did Your Company Start?

Our founders have more than 25 years of experience in the bedding and sleep industry. They also follow a strict fitness regimen themselves, so our founders knew firsthand that sleep is essential for peak performance. And it helped them realise there were many opportunities to enhance the way athletes sleep and recover.

After investing years into research, design, and testing, the team developed a mattress and set of accessories that work together to provide a comprehensive, performance-enhancing sleep system. For athletes and individuals with demanding lifestyles, Zoma’s products give them the sleep and recovery they need to perform their best every day.

Where Are You Based?

Our company is headquartered in sunny Scottsdale, Arizona.

What are Zoma mattresses made of?

Zoma isn't just a mattress - it's your secret weapon for achieving peak performance every day. With meticulous engineering, each Zoma mattress embodies the power of scientific innovation and our unwavering dedication to quality.

We've infused each layer with advanced sleep technologies: our breathable memory foam dissipates heat, ensuring a cool and comfortable sleep, while the Reactiv™ layer provides motion isolation for a peaceful, undisturbed rest. Our robust support layer, complemented by edge support, ensures your spine stays perfectly aligned throughout the night.

Topping it all off is our ultra-breathable cover, designed to keep you cool so you never wake up feeling overheated. With Zoma, you're not just getting sleep - you're getting an elevated sleep experience, tailored for today's high-performers.

Proudly manufactured in the UK, Zoma utilises eco-friendly processes. Our foam is CertiPUR approved, free of fibreglass and harmful chemicals, and low in volatile organic compounds, making Zoma a smarter, healthier choice for you and the environment. All our mattresses meet the requirements of Schedule 1 Part 1 of The Furniture and Furnishing (Fire) (Safety) Regulations, ensuring your safety is never compromised.

Which sleeping position works best with Zoma mattresses?

Your dominant sleeping position is one of the most important factors to consider as you try to find the best mattress. The Zoma Mattress and Zoma Hybrid have a medium feel, making them great options for side sleepers, combo sleepers, back sleepers, and those suffering from back pain. They’re also perfect for couples with different sleep preferences.

Can I use the Zoma mattress or hybrid if I’m not an athlete?

Yes! Though Zoma mattresses are popular with athletes, their breathable, durable, and responsive foams will appeal to any sleeper. The gel memory foam contours to the body’s curves, while the Reactiv™ layer bounces back quickly so you won’t feel stuck. Each layer is designed to work together for optimal recovery and pressure relief, which is something any sleeper would benefit from.

Will my Zoma mattress overheat?

Every part of the Zoma mattress is designed to keep you cool, unlike traditional memory foam beds. The airy cover is a breathable fabric known as AirCloth. It wicks away sweat and moisture without trapping heat. The top layer is infused with gel to further dissipate heat build-up.

Next, the Reactiv™ and base layers will ensure the softer layers above it don’t sink down and make you feel trapped, which can lead to overheating.

Which foundation works best for a Zoma mattress?

You can use the Zoma beds with your new Zoma mattress, or any other platform, slatted, or adjustable base. If you choose to use a slatted base, make sure the slats are no more than 3 inches apart so the mattress doesn’t sag or become damaged. Our Zoma mattresses are not compatible with box springs.

Do I need to use a Zoma bed with my Zoma Mattress?

We recommend using one of the Zoma beds with your Zoma Mattress for optimal comfort and longevity. Zoma beds are designed to provide consistent, even support, enhancing the performance of our mattress.

If you choose not to use a Zoma bed, a platform or slatted base is a suitable alternative. Please ensure that the slats are no more than 7.6 cm (3 inches) apart and at least 1.27 cm (0.5 inches) thick to prevent sagging or damage to the mattress.

While we do not directly recommend using a box spring with the Zoma Mattress, it can be used if a flat piece of moisture-resistant plywood that is at least 1.9 cm (3/4 inch) thick is placed on top. This ensures even support across the entire box spring and helps prevent moisture from accumulating in your mattress. Please note that using a box spring without the added plywood may void the mattress warranty.

How much do you charge for shipping?

We provide free shipping on all Zoma products delivered anywhere within mainland Britain. For mattress deliveries to Northern Ireland, Isle of Man, the Channel Islands and Scottish offshore islands, please contact us for a quote. For orders outside of the United Kingdom, customers will need to coordinate with a freight forwarder. Beds can be delivered to mainland Britain addresses with the exception of Scottish Highlands. (Please note: We can ship to any freight forwarder within mainland Britain for free, but the customer would be responsible for all fees and costs associated with using a freight forwarding service.)

What happens if I need to I cancel my order?

If your order has not shipped, we can cancel it for you. Just give us a call at 0808 175 6745 or send an email to [email protected]. Our customer service team (based right here in the UK) will be glad to assist you.

How long will it take for my items to arrive?

After you have placed your mattress order you will be contacted by our delivery partner, DX Freight, who will let you choose a convenient delivery date (including Saturdays) from a calendar up to eight weeks ahead. View our Shipping Information page for more details.

Beds have a slightly different schedule and ship in 1-3 business days. Once in transit, they may be delivered in 1-7 business days. View our Shipping Information page for more details.

How do I check my order details and shipping status?

The easiest way is to sign in to your account. You can also contact our customer service team based right here in the UK or by emailing [email protected].

If I order more than one item, will my order arrive in separate packages or shipments?

Typically, an order will arrive in separate shipments with accessories being the first to arrive followed by your mattress and then beds.

Will I have to sign for my packages?

Delivery of mattresses and beds require your presence and signature.

Which items are eligible for returns & exchanges?

Only mattresses are eligible for returns under our 100-night sleep trial. Free mattress returns are available 31 days after delivery. Returns processed within the first 30 days are subject to a £79 shipping fee.

All other items including bedding, pillows, foundations, mattress pads, and beds have a standard 14-day return policy. Any returned item must be in its original condition. However, warranty terms may still apply.

Will you remove my old mattress?

Yes, select the option at check-out, and we will pick up your old mattress on delivery of the new one, completely free of charge. We will then recycle it and make sure all materials are made available for reuse, saving the mattress from ending up in a landfill. Please make sure that the mattress is not stored outdoors prior to collection.