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Zoma mattresses come with a full replacement warranty for a period of TEN (10) years. The warranty period is measured from the original purchase date of the original purchase.
During all TEN (10), we will determine if your Zoma Sports mattress will be replaced or repaired due to defects of faulty workmanship or structural defects. This is subject to limitations specified in this warranty. This warranty does not include a normal increase in softness of the mattress material or decrease in the recovery characteristic of the foam. These factors do not impact the pressure-relieving qualities of the mattress and normally occur during the breaking in of the mattress and do not imply a defect.
This warranty covers deterioration in the cell structure of the mattress materials that causes the mattress to have a visible indentation greater than three-quarters of an inch (0.75”). This cannot be associated with a sag in the bed’s foundation or platform. Zoma Sports mattresses are designed to be used on a solid wood, non-spring, completely flat foundation or bed platform. A box spring is only allowed to be used with at least a three-quarter inch (0.75”) sheet of moisture-resistant plywood placed over the entire box spring. If you are using a slatted base, the slats must be no greater than three inches (3”) apart. Insufficient substitutions for this material, improper foundations, platforms, box springs, or other bases that the mattress is placed on will void your Zoma Sports mattress warranty and all other warranties expressed or implied. In the event of a warranty claim, you may be required to provide proof of the quality and sustainability of the mattress foundation providing support for your mattress.
All warranties contained in this document will not apply if the mattress, foundation, or cover has been damaged, physically abused, burned, saturated with moisture, cut, or torn. Zoma Sleep reserves the right to refuse any repairs or replacements of any products deemed to be in an unsanitary condition. These warranties are only valid to the original purchaser of the product. If the original purchaser sells the product, the new owner takes the product “as is” and “with all faults.” Warranty claims are to be made at the point of purchase directly through the original dealer.
For additional information regarding the warranty, please contact Zoma Sleep customer service at 888-400-8856 or send an email to firstname.lastname@example.org.
Proof of purchase is required for all warranty claims.
All other bedding products are not warrantied by Zoma Sleep unless expressly implied on the product page.